TERMS & CONDITIONS

Revision Policy

Premier App Solutions guarantees you revisions according to your selected design and/or development packages. Anything not stated in the solution description is not part of the project and if included later after submission, will be charged extra unless otherwise agreed by Premier App Solutions, LLC. (i.e. structural development changes, consulting, promotion, and/or structural design changes). However, the design, development, and concept will remain the same and the revision turnaround time would either be 72 hours (3 days), 120 hours (5 days, or 168 hours (7 days).

Refund Policy

Premier App Solutions ensures 100% customer satisfaction with our Revision Policy, which enables you to improve on your initial design before delivery. In case of any duplicate charge due to processing error, or failing to fulfill any of your special designing requirements would be considered case-by-case and at the discretion of Premier App Solutions, however, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of initial design delivery or after submission. If indicated in our individual contract that in an event of project cancellation by the Customer, no refunds will be dispensed. This constitutes the entire understanding of both parties. Any changes or modifications thereto must be in writing and signed off by both parties. For any Special/Combo Packages, the same refund policy will be applicable as for the single design packages. Your refund would be processed as per the conditions below:

Keep the following arrangements into account:

If the request for a refund is made before the order delivery or submission to stores, you would be in consideration for a full refund (less 10% service and processing fee) unless indicated in our individual contract in an event of project cancellation by the Customer, no refunds will be dispensed. All refund requests should be communicated to the support department. Premier App Solutions, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.

How to claim your refund

All refund requests will be fulfilled as per the following arrangement:

1: Claim your refund specifying your concern by contacting us via email.

2: We will try to resolve your concern by virtue of our revision policy as soon as possible, or else an email for the refund request will be sent to you from our refund department.

After the refund and/or termination of a contract, your design rights would be obtained by Premier App Solutions, and you would not be able to display any version of the design sent by the company. Let us also specify that:

1: Since the design rights would now be transferred to the company, you will no longer have the right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership of it.

2: Working in collaboration with the Government Copyright Agencies, Premier App Solutions would share Copyright Acquisition information for the refunded and/or terminated project designs that would restrict the re-use of the designs as original designs in the future.

Quality Assurance Policy

In order to provide you with the desired satisfaction, our team delivers the designs and/or development according to your specifications and needs. The designs and/or development are created after thorough research and analysis that ensures that the design quality and uniqueness are maintained throughout. 100% satisfaction guarantee our multiple revision offers to ensure that you get 100% satisfaction prior to delivery, submission, and/or transfer of ownership. We rework the ordered design and keep on revising it until you are completely satisfied. 

Delivery Policy

All design order files are delivered via email. An e-mail is sent to inform the client about their design order delivery. All policies pertaining to revision, refund, or termination of the contract are subject to the date and time of the design order delivered to the client. A 10% amount of the total fee will be charged for processing the order. We deliver all our customized design orders via e-mail within 2 to 14 days of receiving the order. We offer a RUSH DELIVERY service through which you can have your first logo samples within 24 hours by paying just $75 extra! For further assistance, contact our Customer Support service.

Ownership of the Artwork

Once the artwork is approved, and the final file is sent to the client after the complete payment, the client owns all the rights to the paid design. All the claims and copyrights of the design are then transferred to the client excluding the grounds of contract termination after project completion as mentioned above. "After the refund and/or termination of a contract, your design rights would be obtained by Premier App Solutions, and you would not be able to display any version of the design sent by the company."

Site Terms of Use Modifications

Premier App Solutions may revise these terms of utilization for its site at any time, without any notification. By utilizing this site, you are consenting to be bound to the latest variant of these Terms and Conditions of Use.

Copyrights & Trademarks

The client retains full ownership of the logos, the drafts, and all related materials excluding the grounds of contract termination after project completion as mentioned above. The project retains the right to use the logos solely for promotional purposes, including them as part of our portfolio, and should under no circumstances sell or use them for profit unless explicitly authorized by the client. The client has the right to use the design, graphics, logos, and text contained, at their discretion. The project should use the logos in a fair and legal manner, which does not damage the client’s reputation and integrity.

Record Maintenance

We keep a record of your finalized design once we provide you with the final files. If you require the final files again in the future, we can send them to you at your request except on the grounds of contract termination, no files will be transferred. The data will be maintained for a period of 6 months, after which the files will be permanently deleted.

Communication Policy

You agree that Premier App Solutions is not liable for any correspondence from email address (es) other than mypremierappsolutions@gmail.com or/and any number that is not mentioned on our website. Premier App Solutions should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility for any communication through email address (es) under our own domain name or/and via number i.e. already mentioned on the Premier App Solutions Website.

Customer Support

We offer Customer Support to address your queries and questions. You can contact us between 9:00 am - 5:00 pm EST via email at mypremierappsolutions@gmail.com or on our number: +1-803-638-8090.